At Abstract Merch, we strive to ensure your satisfaction with every purchase. However, we understand that sometimes items may need to be returned or exchanged. Please review our Returns Policy below for guidance on returning your merchandise.
1. Eligibility for Returns
Items must be returned within 30 days of the purchase date.
Items must be in their original condition, unworn, unwashed, and with any tags still attached.
Personalized or customized items cannot be returned unless they arrive damaged or defective.
2. Returns Process
To initiate a return, please contact our customer service team at customerservice@abstractmerch.com to request a return authorization.
Once your return is authorized, you will receive instructions on how to return the item(s).
Please securely package the item(s) and include the original packing slip or order confirmation email.
Ship the package to the address provided by our customer service team.
3. Refunds
Refunds will be issued to the original form of payment used for the purchase.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.
Please allow up to [number of days] for your refund to be processed after we receive the returned item(s).
4. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team to request an exchange authorization.
Once your exchange is authorized, you will receive instructions on how to return the original item(s) and place a new order for the desired item(s).
Exchanges are subject to availability. If the desired item is not available, a refund will be issued instead.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order.
We may require photos or other documentation of the damage or defect to process your claim.
Depending on the circumstances, we will either provide a replacement item or issue a refund.
6. Final Sale Items
Certain items may be marked as “Final Sale” and are not eligible for return or exchange. Please review the product description carefully before making your purchase.
7. International Returns
International returns may be subject to additional shipping charges and customs fees. Please contact our customer service team for assistance with international returns.
8. Contact Us
If you have any questions or concerns about our Returns Policy, please don’t hesitate to contact our customer service team at [customer service email/phone number]. We’re here to help!
Note: Abstract Merch reserves the right to amend this Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
